Frequently Asked Questions

General Dining Policy

You can reserve a table in any of the following ways:

Call us: 084-316-389
Message us on WhatsApp: 012-886-2886
Visit us in person: Drop by our store and make a reservation directly.

Please see the following for our Reservation T&Cs:

Reservations are best made at least 2 days in advance. For special occasions or group bookings, we recommend making your reservation at least 3 days ahead.
If you confirm your menu selections at the time of booking, a deposit will be required. The amount varies depending on the order and will be advised upon confirmation.
For table reservations without menu selections made in advance, our team will make the effort to contact you to reconfirm your attendance. Kindly note that unconfirmed tables may be released.
For banquets or wedding and menu packages, a 10% deposit applies.
Deposits can be made via cash or bank transfer.

The restaurant’s continued viability relies on reservations being honoured by our customers, and adequate notice being given of any changes or cancellations will be greatly appreciated. Accordingly, the following applies:

Where feasible, our team will actively reconfirm attendance with the main guests/contact listed in our booking diary (up to two attempts on the day).
During peak hours, a 30 mins grace period applies. If guests have not arrived within 30 mins — and we have not received a call update for a confirmation of attendance, or menu pre-order— the table may be released to other waiting guests.
If guests expect to be late, please call us in advance and we will do our best to hold the table, subject to capacity.
For all bookings, please notify us of any cancellation or changes in guests count at least 24 hours prior to your booking.
Deposits are non refundable. However you may reschedule once within one month of the original date (subject to availability)

To amend or cancel a booking, please call us directly at 012-886-2886 or 084-316-389. Changes are only valid upon our verbal or written acknowledgement.

The individual who confirms the reservation will be recognized as the host of the table, unless otherwise specified.

Billing instructions will be taken from the host, unless otherwise specified.

If you or a member of your group has an allergy, intolerance, or any other special dietary requirements, please inform us at the time of booking. While we’ll do our best to accommodate, last minute requests may not always be possible.

You’re welcome to bring your own celebration cake. Our team will provide cake-cutting utensils and assist with presentation. Please note that you are responsible for ensuring the cake is in good condition upon arrival and must inform our team of any special storage needs.

Guests are welcome to bring their own alcohol, excluding carbonated beverages. Breakage of any glassware will be chargeable at RM10++ per piece.

If you’d like to extend a dining treat or meal voucher to a guest dining with us, please call us at 084-316-389 or 012-886-2886, we will be happy to organise this for you.

Great news! A guest lift is now available at Golden Happiness for easy access to the restaurant.

Outside food not prepared by Golden Happiness may be consumed on our premises with a venue charge of RM100 per table. Please note that only the main meal may be brought in — outside drinks, snacks, desserts, or condiments are not permitted. All beverages and accompaniments i.e. peanut must be ordered from the restaurant. Standard corkage and BYO policies remain applicable.

Dining that extends beyond the restaurant’s official closing hours at 9:30pm will incur an additional charge of RM200 per hour. Please note that the last order is at 8pm and we appreciate your understanding and cooperation in adhering to our operating schedule.

Please feel free to contact us if you have any additional or specific dietary requirements and we will do our best to accommodate your request. Please let our staff know when making your order.

Festive Policy

This policy applies exclusively during the festive period, and supersedes all standard reservation and cancellation policies.

Reservation Deposit:

A deposit is required when confirming your menu. Deposits are non-refundable, and bookings are confirmed only upon receipt of payment and acknowledgement.

Cancellation/Change on Actual Day

No refund of any forms of deposit
No cancellation of reservation
No changes to reservation date/time
No exchange for restaurant vouchers

Exception: If an emergency occurs, you must provide a brief explanation/evidence. We may allow one change of reservation date (subject to availability); the deposit remains non-refundable and will be carried forward to the new date.

Cancellation on 1 day and more in advance

You may change your reservation date once (subject to availability)
No refund of any deposit will be issued

Wedding Policy

Yes, you can postpone it for up to a maximum duration of 12 months (subject to availability).

Yes, most couples do a tea ceremony in the afternoon just before the banquet. The team can provide a stage area, tea set table, and basic seating if requested in advance.

Yes, upgrades are available with a surcharge and can be applied to the chosen options in the wedding menu package. Please select from the pre-set course choices; off-menu substitutions aren’t available.

A menu tasting for 10 pax (1 table) is available after menu selection. A tasting fee will be applied.

We have vegetarian options available, and our kitchen can prepare pork-free and alcohol-free meals upon request. Golden Happiness isn’t halal-certified, but we’ll do our best to meet your needs wherever possible.

The standard package includes wired microphones, a mixer/PA system, and access to a projector or LED screen (third floor). Please provide your own USB drive for any video playback.

We’ve partnered with local wedding photographer and live band to provide couples with a complete and seamless wedding or event experience. Guests hosting their events with us enjoy special package rates through our recommended partners. Click here to learn more.

For emcee services, please engage your own and share the event rundown at least one week in advance.

Our in-house décor package typically includes stage backdrop, main table flowers, and simple table centerpieces.

To help couples elevate their celebration, Golden Happiness has also partnered with local décor professionals, offering exclusive partner discounts and rebates to guests who host their wedding banquets with us. Click here to explore more.

Dry ice, paper confetti, sparklers, and smoke machines are allowed, provided they are used modestly and do not cause disturbance or damage.

Great news! We now provide a private changing/rest area on the third floor. Please let our staffs know in advance and we will arrange access key.

On-site and nearby parking is available; complimentary parking depends on your package. Typically, we will reserve 1 parking lot for the wedding car at the main entrance for easy access and photos. Please share plate numbers upon your booking so we can tag the bays and place signage.

We have the seating arrangement set for each floor, which you can take a look here.

If you have a specific request for the seating arrangement, please submit a final table list and floor plan 5-7 days before the banquet.

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