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常见问题

一般用餐政策

预订

订位方式可通过:


以下为订位相关规定:

  1. 建议您至少提前两天预订座位。若为特别场合或团体用餐,我们建议您至少提前三天预订。
  2. 若您在预订时确认菜单选择,我们将收取订金。订金金额将根据菜单内容而定,并会在确认时告知。
  3. 如您在预订时未预先选择菜单,我们的团队将尽力在当天确认您的订位。请注意,未能确认的座位可能会被释出。
  4. 宴会或婚宴及套餐预订须支付 10% 订金。
  5. 订金可通过现金或银行转账方式支付。


取消

餐厅营运有赖于顾客按时到店;如需更改或取消,请尽早通知。基于此:

  1. 在可行情形下,我们会于用餐当日与订位的主要联系人最多联系两次以确认出席。
  2. 高峰时段设有30 分钟宽限。若超过 30 分钟仍未到店,且未来电通知、未确认到席或未预点,座位可能转让给等候宾客。 
  3. 如预计迟到,请事先致电告知;在不影响有限位子的前提下,我们会尽力为您保留座位。 
  4. 如有需要取消订位或更改人数,请于订位时间至少24小时前通知我们。
  5. 订金不设退款;但您可在原订日期起一个月内(视档期而定)择期一次,订金将顺延至新日期。


如何修改预约

请致电 012-886-2886 084-316-389任何更改须经本店口头或书面确认后方为有效。 

付款须知

未另行说明,则以确认订位者为台主。

账务将依台主指示处理。

菜单与饮食需求

如有食物过敏、不耐或特殊饮食,请在订位时告知。我们会尽力配合,但临时要求可能无法保证

蛋糕政策

欢迎自带庆祝蛋糕。餐厅可提供刀叉及协助服务。蛋糕的品相与保存请由客人自行负责,如需冷藏或特别存放,请提前告知工作人员。

饮品、自带酒与酒杯使用

宾客可自带酒精饮品,但汽水及碳酸饮料除外。任何酒杯如有破损,将按每只 RM10 收费。

代付与预付

如需为亲友代付餐费/预购餐券,请致电 084-316-389012-886-2886, , 我们乐意协助安排。 

轮椅及长者友善设施

好消息!金囍楼现已提供宾客电梯,方便轮椅使用者及长者前往餐厅。 

桌位/场地租用

非本酒楼出品之外带餐食可于店内食用,需支付每桌 RM100 的场地/座位使用费。仅限携带餐食本身;饮料、零食、甜品、花生及调味品一律不得自带。所有饮品与配餐(如花生)须向本店点购。自带酒水等相关规定同样适用。

延时用餐费用

超过本店晚上 9:30 营业时间后的用餐,将按整点计费,每小时收取 RM200 的额外费用。最后点餐时间为晚上 8:00。感谢您的体谅与配合。

其他要求

下单时如有特殊需求,请告知客服人员;我们会尽力安排,部分请求可能无法实现,敬请谅解。

节庆政策

节庆订位与取消政策

本政策仅适用于节庆期间,并优先于所有标准订位及取消政策。 

订位订金 

  • 订金须于订位点菜时缴付,收到订金并发出确认后,订位方视为生效。所有订金一概不予退还。

当日取消/更改 

  • 任何形式的订金均不退还。 
  • 不接受取消订位。 
  • 不接受更改日期或时间。 
  • 不可兑换餐厅礼券。 

例外情况: 如遇紧急状况,须提供说明或证明。经本店同意后,可更改订位日期一次(视档期而定);订金不退,仅顺延至新日期。

至少提前 1 天取消或更改

  • 可更改一次用餐日期(视档期而定)。 
  • 所有订金一概不退。

婚宴政策

婚期延期

可以,最长可延期 12 个月(视档期而定)。

敬茶仪式

大多数新人会在宴会开始前的下午举行敬茶仪式。如提前告知,我们可提供舞台区、茶具桌及基本座位安排。

菜单升级

宾客可根据婚宴套餐提供的固定菜式选项加价升级。请从套餐选项中选择升级项目;菜单以外的更换恕不提供。

试菜

菜单选定后可安排 10 位宾客(1 桌)试菜。试菜需支付相应费用,具体金额请与本店确认。 

素食与清真选项

金囍楼提供素食菜单,并可根据要求准备无猪肉及无酒精餐点。目前尚未获得清真认证,但我们将尽力满足宾客的饮食需求。

影音设备

标准配套包含:有线麦克风、音响系统,以及投影机或 LED 屏幕(位于三楼)。如需播放影片,请自备 USB 随身碟。

现场乐队、摄影师及司仪

本店与本地婚礼摄影师及现场乐队合作,为新人提供完整流畅的宴会体验。凡在金囍楼举办婚宴的宾客,可享有合作伙伴提供的特别优惠配套。 点击链接了解详情。

建议宾客自备司仪,并请至少提前一周提供流程表与提示单,以便我们做好协调与准备。

场内布置与合作伙伴

基本布置配套通常包括舞台背景、主桌花艺及简约桌面中心装饰。

为协助新人打造理想婚宴,金囍楼亦与本地布置商合作。凡于金囍楼举办婚宴的新人,可享专属折扣与优惠回馈。 点击链接了解详情。.


彩纸/烟花棒/干冰

允许使用干冰、纸花、蛋糕仙女棒及烟雾机,但须适度使用,并确保不造成干扰或损坏。

新娘休息室

好消息!金囍楼在三楼设有私密更衣及休息室。请提前告知工作人员,我们将安排专属使用权限。 

停车

餐厅内及周边均设有停车位,是否享有免费停车取决于所选婚宴套餐。通常我们会在主入口预留 1 个车位供新娘与新郎使用,方便进出及拍照。请在订位时提供礼车车牌号码,以便我们预留车位并放置指示牌。 

座位与平面图

我们各楼层均设有标准座位布局,可在此 查看

如有特别的座位安排需求,请于宴会前 5–7 天提交最终桌数及平面图。

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